Connection keeps dropping out

4 min read · Updated Jul 2026

Random dropouts are usually one of these four things.

1. 1

   Note when it happens

   Same time each day? During rain? When the phone rings? Patterns help. Jot down the last few dropouts before calling.

2. 2

   Rule out Wi-Fi vs connection

   When it “drops”, check the modem lights. If the internet light stays green, it’s a Wi-Fi issue inside the house, not the connection.

3. 3

   Bypass your gear

   If you have a spare or BYO modem, try it for a day. If dropouts stop, the modem’s the culprit, and we can advise a replacement.

4. 4

   Log it with us

   Frequent dropouts at the network level need a fault ticket. Send us your notes and we’ll lodge it and chase it for you.