Speeds slower than they should be

5 min read · Updated Jul 2026

How to test properly, and what actually causes slow evenings.

1. 1

   Test the right way

   Run a speed test on a device plugged into the modem with an ethernet cable, or standing next to it. Wi-Fi through three walls is not a fair test of your plan.

2. 2

   Test at different times

   Run one test in the morning and one between 7pm and 11pm. If only evenings are slow, that’s congestion. Send us both results and we’ll investigate.

3. 3

   Count the users

   4K streams, cloud backups and game downloads all share your plan. If the house is busy, the numbers will be too, and that may just mean the next speed tier suits better.

4. 4

   Send us your results

   Screenshot your speed tests and WhatsApp them over. If your plan isn’t delivering, we’ll chase the network operator. That’s our job, not yours.