Understanding your bill

2 min read · Updated Jul 2026

What each line means, and where to see invoices.

1. 1

   Your monthly charge

   Plans are billed monthly in advance, and the amount matches your plan’s advertised price. No surprise add-ons.

2. 2

   One-off items

   Equipment (modem or mesh) and any nbn technician fees appear as clearly-labelled one-off lines on the invoice after they happen.

3. 3

   See it all in the portal

   Log in to the member portal for invoices, payment methods and your full billing history.