Privacy Policy

1. What we collect

To provide your service we collect your name, contact details, service address, connection details (including AVC identifiers for transfers) and billing information. We collect this directly from you through our application form and in the course of providing support.

2. How we use it

We use your information to qualify your address, provision and support your service, bill you, and meet our legal obligations, including under the Telecommunications Act 1997 and data retention laws. We do not sell your personal information.

3. Who we share it with

We share information with network operators (nbn co, Opticomm, carriers and satellite providers) as needed to connect and maintain your service, and with our billing and support systems providers under confidentiality obligations.

4. Security and retention

We take reasonable steps to protect your information and retain it only as long as needed for the purposes above or as required by law.

5. Access, correction and complaints

You may request access to or correction of your personal information, or make a privacy complaint, by contacting us on 1800 845 048. If unresolved, you may contact the Office of the Australian Information Commissioner (oaic.gov.au). This policy is maintained in line with the Privacy Act 1988 and the Australian Privacy Principles.