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4G/5G home internet & backup
When mobile broadband beats the fixed line, and how to set it up well.
3 min read
Wi-Fi & modemsIs my own modem compatible?
What to check before you BYO, and what to send us.
3 min read
NBN troubleshootingConnection keeps dropping out
Random dropouts are usually one of these four things.
4 min read
Wi-Fi & modemsWhat your modem lights mean
A quick decoder for the blinking lights on the front.
3 min read
Account & billingMoving house with NETPAL
Take your connection with you. Here’s the process and timing.
3 min read
NBN basicsThe 7 types of nbn connection, explained properly
FTTP, FTTN, FTTC, FTTB, HFC, Fixed Wireless or satellite — what you have decides what speeds you can buy. Here's each one in plain English.
6 min read
NBN basicsWhy can't I get 500/50? nbn speed tiers explained
Australia's nbn speeds jumped in September 2025 — but the fast tiers only exist on some connection types. Here's what your address can actually order.
4 min read
NBN troubleshootingInternet completely down? Start here
The five checks that fix most total outages, before you call anyone.
4 min read
NBN troubleshootingSpeeds slower than they should be
How to test properly, and what actually causes slow evenings.
5 min read
Other connectionsStarlink setup tips for rural properties
Getting the best from satellite when the bush is your backyard.
4 min read
Account & billingUnderstanding your bill
What each line means, and where to see invoices.
2 min read
Wi-Fi & modemsFixing Wi-Fi dead zones
Placement fixes first, mesh only if you actually need it.
3 min read